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Frequently Asked Questions

Get the answer to our most frequently asked questions.
Can't find what you're looking for? Call us: 02 8091 1460

  • Do your resume writers have experience in my industry?
    Extremely likely! Since 2011 we've grown our team to 65 specialist resume writers who work across 72 different industries. We've written in excess of 48,000 resumes for over 920 different professions. Our expertise includes, but is not limited to: • Accounting & Finance • Administration & Office Support • Arts & Entertainment • Building & Construction • Call Centre & Customer Service • Community Services • Design & Architecture • Education & Training • Engineering • FMCG • Government & Defence • Graduate Programs • Hospitality & Tourism • HR & Recruitment • Insurance & Superannuation • IT & Telecommunications • Legal • Manufacturing, Transport & Logistics • Media & Communications • Medical & Healthcare • Mining • Not-for-Profit / NGOs • Project Management • Real Estate & Property • Sales & Marketing • Self-employment • Sport & Recreation • Trades & Other Services
  • What is the current turnaround time if I order my new resume today?
    Our standard turnaround is 3 business days from completion of your strategy consultation call. This is typically scheduled for the next business day following placement of your order. Express 1 & 2 business day turnarounds are also available.
  • How do I get started?
    To book in your resume, follow these steps: 1. Click the “GET STARTED” button on the package you wish to proceed. On the service page, click "Proceed to Checkout". 2. Fill in your personal information. 3. Complete your checkout. We accept PayPal and all major debit/credit cards. 4. Follow the link on your order confirmation page to create an account on our platform and upload your career history details. 5. Our team manager will assign your project and your resume writer will contact you to schedule your consultation call within 1 business day. Alternatively, call our onboarding team on 02 8091 1460 to order (Office hours: 9am - 5pm AEST, Mon - Fri).
  • What happens when I've placed my order?
    On completion of your checkout, you'll be redirected to your account section of our site to provide some information on your career history and your target positions moving forward, this only takes around 5 mins and allows us to assign the most experienced resume writer for your profession. Once complete, our management team will review this information and assign your resume writer, who will contact you to arrange a consultation call at a time that suits you. This is all done within 1 business day.
  • Who will be working on my resume? How do we communicate?
    We've cherry-picked the industry's top talent since 2011, recruiting an elite team of senior HR managers, veteran specialist recruiters and Australia's leading career coaches with over 400 years of combined industry experience. Our in-house recruitment and training program ensures our entire team possess an unmatched expertise in over 65 industries and are more than qualified to craft you a world-class resume, regardless of your industry and profession. The first stage of our process is to conduct a strategy consultation call with you. This can be completed over the phone or via Zoom and typically lasts around an hour. Throughout the entire process you can communicate via phone, Zoom or online chat within your account. All of our resume writers are Australian based and work Monday - Friday.
  • What is an Applicant Tracking System (ATS) and how do they work?
    An applicant tracking system is a piece of software that 98% of job boards and individual companies now use to filter out unsuitable applications, saving the recruiter time reviewing unsuitable applications. The ATS is setup by the recruiter when they post their job advert on a job board (Seek, Indeed, etc.) or their own website. The recruiter submits the key requirements for the job, such as specific skills, education, experience, qualifications, etc. The ATS then uses resume parsing software to 'read' your resume and makes a decision as to whether you qualify to have your resume shown to the recruiter - or not. A frightening statistic is that 3/4 resumes are never actually seen by the recruiter and are automatically rejected by ATS software. The average ATS score against targeted positions is an astonishing low 34%, with only 1/17 resumes scoring above 90% for the candidates targeted positions (usually written by a professional resume writing service). If you're making applications that you are qualified for and receiving templated rejection emails or no feedback at all, your resume is likely being rejected by the ATS and not the hiring manager or recruiter. We guarantee to get your resume past the ATS for targeted positions.
  • Can I request revisions? How long will they take?
    Yes! Unlike budget services we don't limit your revisions. We strive to create the perfect resume for every client, and we don't stop working until that's exactly what you have. Your resume writer will deliver requested revisions by 5pm, the following business day, providing they have had the opportunity to clarify any extra information they require with you.
  • How does the CV People® 60 day interview guarantee work?
    Your success is our top priority, and we back it with our guarantee! Our professional resume writing service yields a 98% interview success rate within 60 days, rising to 100% within 90 days. However, in the unlikely event that you don't experience more interviews within 60 days of using your new resume, we'll rewrite and retarget your documents completely free of charge. We're the only resume writing service to offer such guarantees. This allows you to engage our service completely risk free.
  • What's the difference between CV People's premium service and a budget resume service?
    When engaging a professional resume service there's typically two types of company you'll come across: Budget Resume Mills Price Point: A$100 - A$500 CV Writers: Usually overseas freelance copywriters Volume: Hundreds of generic resumes per week Project Time: 1 - 2 hours Process: Re-write or edit the existing resume. Work from templates. No direct communication with writer or via email. Usually 1 round of revisions Bespoke, Premier Resume Writers - (CV People) Price Point: A$800 - A$1,200 CV Writers: Directly employed master resume writers & application experts. 100% Aussie based. Minimum 10 years experience Volume: Work with a maximum of 4 clients per week Project Time: 10 - 12 hours Process: Study of target positions. Critique of existing resume and report compiled. In-depth Strategy consultation call. Resume written & design from scratch using only relevant skills, experience and achievements. Resume designed & formatted around the written content. Follow up consultations. Unlimited revisions If you are looking for a fast, budget service, a resume mill may be an option for you. However, the likelihood is you're probably best saving your money and writing it yourself using the free advice contained in our blog. These operators typically outsource to non-native English speaking countries where labour is cheap and quality is poor. They don't include consultation calls, and limit revisions, producing templated, rushed resumes, often littered with mistakes and not an accurate reflection of their clients skills, experience and achievements. With competition for jobs at an all time high, a bespoke, professionally written, ATS optimised resume is the only way to guarantee more interviews. This is the level of service you can expect when engaging CV People®.
  • Do I require a resume or an academic CV?
    Our Bespoke and Executive resume writing service fits the vast majority of clients. An academic CV usually spans 5 pages or more. They are generally used by academics, including doctors, lawyers, engineers, lecturers, etc. Sections would usually include publications, awards, research and teaching in addition to those found on a resume. As a rule of thumb, if you don't work in these professions and don't currently have these sections on your resume/CV, you don't require an academic CV and working with our Bespoke or Executive resume writing team would be more beneficial than working with our Academic team.
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