Frequently Asked Questions
Get the answer to our most frequently asked questions.
Can't find what you're looking for? Call us: 1800 411 738
To book in your resume, follow these steps:
1. Click the “GET STARTED” button on the package you wish to proceed. On the service page, click "Proceed to Checkout".
2. Complete your checkout. We accept PayPal and all major debit/credit cards including Apple & Google Pay.
3. Follow the link on your order confirmation page to create an account on our platform and upload your career history details.
4. Our team manager will assign your project and your resume writer will contact you to schedule your consultation call within 1 business day.
Alternatively, call our onboarding team free on 1800 411 738 to place your order (Office hours: 9am - 5pm, Mon - Fri).
We have 5 dedicated teams who specialise in working with clients at that career level.
Students and recent graduates who have less than two years total employment experience.
Covers the vast majority of professions at non-managerial level.
All mid-management including team leaders, supervisors and dept. managers.
Senior business leaders. C-Suite, board and business owners.
Professions where an academic CV is required (4+ pages). Typically lawyers, doctors, lecturers, etc.
If you are unsure of your career level, give our onboarding team a call free on 1800 411 738. We'll be happy to assist you in choosing the best team to work with for your unique career history and future aspirations.
On completion of your checkout, you'll be redirected to your account section of our site to provide some information on your career history and your target positions moving forward, this only takes around 5 mins and allows us to assign the most experienced resume writer for your profession. Once complete, our management team will review this information and assign your resume writer, who will contact you to arrange a consultation call at a time that suits you. This is all done within 1 business day.
If you use the CV People site checkout, click "Proceed to Checkout", on the checkout page click "Add promotion code" and enter CAREER50. If you choose to checkout with PayPal, your discount will be applied automatically and you do not need to enter the promotion code.
Our standard turnaround is 3 business days from completion of your strategy consultation call. This is typically scheduled for the next business day following placement of your order.
Yes - give us a call free on 1800 411 738 to book in your project.
Yes! Our website uses SSL meaning your connection to our site and all information uploaded is secure. We also run McAfee Website Protection on our site to protect your information even further. We use Stripe to process our payments which means we don't see your card details. Your payment is processed directly through Stipes' encrypted server giving you the protection of the world's largest payment merchant.
We've partnered with PayPal and Klarna to enable our clients to pay over 4 interest free fortnightly payments. This is only available to eligible accounts and subject to PayPal's lending criteria. To split the cost with Klarna, click "Proceed to checkout" on the service page and select Klarna as your preferred payment option.